Frequently asked questions

Questions that come up most often, grouped by when you tend to hit them. If yours is not here, Support is the place.

Before you buy

Will Folio suit my catalogue?

Folio is editorial: it gives products room, and it leans on photography. It suits catalogues of considered objects — small-batch goods, editions, tools, apparel with a story. A catalogue of single-image products will look plainer than the demo store does, and that is a content difference rather than a setting you have missed.

Does it work with my apps?

Folio supports theme app blocks, so any app that offers them can be added through the theme editor without touching code. Apps that instead ask to “install code into your theme” will work, but their edits stay behind when you change or update themes. See Apps.

Do I need to know how to code?

No. Every section, block and setting is configured in Shopify’s theme editor. Nothing in this documentation requires editing a file.

What does it cost to keep running?

Nothing beyond the one-off theme price. Folio has no subscription, no paid tier and no companion app.

Setting up

I installed the theme and it looks nothing like the demo.

That is expected, and it is content rather than configuration. The demo store has photography, product copy, collections and menus behind it. Work through Getting started — it covers the specific things that make the largest visual difference first.

Quick view is not showing.

Quick view is gated twice, which is the single most common cause of this. The theme setting Product → Enable quick view turns it on at all, and then each grid decides for itself with its own Show quick-view icon setting. On Featured collection and Related products that per-grid setting is off by default, so a homepage grid shows no icon until you switch it on there. Check both.

Can I use the cart page instead of the drawer?

Yes — one setting. Theme settings → Cart → Cart type. See Cart.

Can I use my own fonts?

Yes, from Shopify’s font library. Theme settings → Typography gives you a Body font and a Heading font picker; the theme installs with Assistant and Playfair Display.

Uploading your own font files is not supported — the Theme Store requires themes to use Shopify’s font pickers, so every theme on it works this way. If you need a licensed face that Shopify does not carry, that is custom work on a duplicated theme rather than a setting.

The tracked uppercase micro-type (eyebrows, spec tables, reference numbers) is monospace and deliberately not configurable — it uses your system’s monospace stack, costs no font request, and is structural to the layout rather than a style choice.

The theme is missing a section I need.

Two escape hatches before anything else: the Custom section, an empty section you fill with text, image, button and group blocks, and Custom Liquid, which takes raw Liquid or HTML. Between them most gaps close without code. If neither fits, tell us what you are trying to build — a setting may already do it.

Running the store

Something broke after I installed an app.

An app conflict is by far the most common cause of a theme appearing to break after it worked. Work in this order: disable the app (reversible in one click), remove any Custom Liquid the app told you to paste, then check the browser console. Full detail in Apps. When you contact us, name the app — it typically saves a day.

Do I need an app for subscriptions or reviews?

Subscriptions: yes. Folio renders selling plans, including a “One-time purchase” option that works without JavaScript, but the plans themselves are created by a subscriptions app. See Gift cards and subscriptions.

Reviews: either. Any review app with theme app blocks works, and the theme also ships its own Product reviews block. Use one or the other — running both shows two review systems on one page.

Comments are not appearing on my blog.

Comments are a Shopify setting, not a theme one, and moderated blogs hold them for approval. Content → Blog posts → Manage blogs → pick the blog → Comments. Also note you cannot post a comment while the store is password-protected. See Blog and pages.

Why do my policy pages look different from the rest of the site?

They should not. Shopify renders policy pages itself and injects its own stylesheet, which the theme deliberately overrides so the typography matches. If a policy page looks unstyled, tell us which one.

Updating and editing

Will an update overwrite my settings?

Your settings and content live in your store, not in the theme files, so a theme update does not discard them. New settings arrive with sensible defaults. What an update cannot preserve is direct edits to theme files — see below.

Can I edit the code?

You can, and it is your store. Two things to know before you do:

1. Duplicate your theme first, then edit the copy. Online Store → Themes → … → Duplicate. Editing a live theme means a mistake is public immediately, and there is no undo.
2. Edited files do not survive an update. Applying a new version of Folio replaces the theme’s files, and any customisation you made to them goes with it. Keep a record of what you changed.

Custom code is outside what support covers — see what support covers — but that is not a brush-off. Tell us what you are trying to achieve and we will tell you whether a setting already does it.

How do I know what changed in a new version?

The changelog lists every release. Versions follow semantic versioning: the major version changes only when a saved setting could stop working.

Support

How quickly will you reply?

Within two business days, every time. Critical bugs — anything breaking checkout, the cart, product pages, or the storefront’s ability to load — are handled immediately. Say “critical” in your message and it is triaged first. Full detail in Support.

What counts as a bug you will fix?

Anything where the theme does not do what this documentation says it does. That is our responsibility and we fix it at no cost. See what support covers for the boundary.